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IT Manager

Cheshire (Connecticut) - Connecticut - United States

Job Description

Job Description

Summary:

The Information Technology Manager is responsible for providing direct oversight for all aspects of the organization’s IT infrastructure, end-user computing and service desk environments. The IT Manager should possess a strong background managing a broad range of technologies. The IT Manager is responsible for ensuring that the technology needs of the business are delivered on-schedule, on-budget and with a high level of quality.

Responsibilities:

  • Responsible for the management of company-wide IT Infrastructure (Network, Server, Storage, Phone, Cloud), End-User Computing (Desktop, Laptop, Mobile) & Applications
  • Manage IT staff by defining and establishing goals and objectives, schedules, setting priorities, providing support/direction and dealing with administrative issues as needed in a timely and effective manner
  • Provide effect leadership, mentoring and performance evaluations for direct reports
  • Responsible for the effective planning, execution and on-going support of IT projects and initiatives
  • Develop, monitor and improve ITSM processes and provide monthly metrics reporting
  • Responsible for Disaster Recovery and Business Continuity practices and procedures 
  • Responsible for managing cyber security practices, procedures and emergency incident response
  • Responsible for procuring and lifecycle management for all IT hardware and software assets
  • Deliver exceptional customer service and technology support to the business 
  • Responsible for the development, maintenance and governance of IT policies, processes & procedures
  • Responsible for managing the budget for area of responsibility
  • Responsible for managing a 24x7x365 production IT operations environment
  • Responsible for driving continuous improvement efforts across IT
  • Stay abreast of industry trends & best practices
  • Carry out Job duties while maintaining the Lane values
  • Perform other duties and responsibilities as assigned

     

Qualifications

  • Bachelor’s degree in computers science, Business Administration or related field
  • Minimum of 5 years’ experience in Information technology management with progressively increasing responsibilities
  • Proven experience managing ITIL Incident, Problem & Change processes
  • Proven project management experience
  • Proven track record of managing high performing teams
  • Proven track record of improving and delivering exceptional customer service
  • Ability to effectively manage stress and changing priorities
  • Highly motivated self-starter with the ability to work independently and in a team environment
  • Excellent communications, interpersonal and organizational skills
  • Effective problem solver with the ability to deliver strategic and tactical solutions as appropriate
  • 24x7x365 on-call escalation support
  • Travel to regional offices and remote job site as required

     

    Preferred:

  • Prior hands-on experience implementing and supporting IT Infrastructure and/or End-User computing
  • Experience managing multiple geographically dispersed locations and remote staff
  • Experience managing 3rd party contractor/consulting resources (on-shore/off-shore)
  • Experience with vendor and contract management
  • Experience managing cloud technologies (AWS & Microsoft)
  • ITIL certification
  • Cisco Certifications
  • AWS and/or Microsoft cloud certifications

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Job Attributes

Req Code

487

Category

Information Technology

Job Type

Full-Time

Location

Cheshire (Connecticut) - Connecticut - United States